Mr and Mrs Skipper

• Can I fit the shutters myself and how do I fit them?

  • Yes you can fit the shutters yourself. We offer a SUPPLY ONLY mail order service (see How to Order), whereby the shutters are made based on your measurements, and then sent directly to you for self-fitting. Please note that  once placed, your order is not able to be changed.

     

    For details on how to self-fit, please visit our web site unde How to Fit. If you have any queries then please call us on 01202 240769. 

• Can I have my shutters painted in a colour of my choice and can they be resprayed if I choose to change the colour?

  • Just Shutters can paint your Basswood shutters or Larchwood shutters to match any Dulux or Farrow and Ball paint finish at between a 15% to 20% surcharge, depending on the wood. Other paint manufacturer's colours can be matched at an increased cost, the pricing of which can be calculated on a case by case basis.

     

     

    Shutters can be re-painted but it is an expensive process, and can only be done on wooden shutters, not on Craftwood (MDF).

     

• Can I put your shutters in a bedroom, as a form of blackout?

  • Shutters are not blackout due to tolerances required for slat movement and the opening and closing of panels. Due to the advanced technology of our shutters (i.e. rebated side style and clever frame options) our panels keep more light out when closed than most others on the market. We have fitted many bedrooms and nurseries and have never had cause for complaint.

• Can interior shutters improve home security?

  • Just Shutters louvred shutters can help improve the security of your home. When they are across a window they make it difficult or impossible for people to see into your home. This will reduce the temptation that will arise from our high tech or sentimental items that we have on display. However, please note that as with all wooden products our shutters, will not withstand a concerted effort to smash them.

• Can interior shutters improve privacy?

  • Just Shutters louvred shutters will help enormously to improve the privacy of your home. When they are across a window they make it difficult or impossible for people to see in, depending upon the angle of the louvers. However, again depending upon the angle of the louvers it is still easy to look out without being seen.

• Can shutters be fitted onto UPVC windows?

  • Yes shutters can be fixed when customers have UPVC windows they can secured upwards and downwards. It is usually useful to be able to fix on the verticals in two places however this can be done using glue.

• Can the time between order and delivery be speeded up?

  • The shutters are made in our dedicated, purpose built factory in China within 2 or 3 days of order, however they have to be shipped back to the UK and it is this that takes the time. Shutters can be sent by airfreight if necessary, which considerably cuts down the lead-time, but the price starts at £50 per m + vat or £250 + VAT. Our standard service where your shutters would be shipped back in a dedicated container is tried, tested and very successful, well worth the short wait.

• Do the pins between the tilt rod and the slat fall out?

  • No, unless subject to misuse.
    

• Do you offer a Measure and Installation Service?

  • Yes, we pride ourselves on our knowledgeable and experienced in-house survey and fitting team. Normally, our measuring service is free of charge, although there may be exceptions for very small or remote enquiries, for obvious reasons. We like to discuss the nature of an enquiry prior to a site visit. We will only fit shutters where we have carried out a survey prior to order. Should you choose to install shutters yourself into an opening previously surveyed by our team, we can accept no liability for the failure of a satisfactory installation.

     

    In essence, should you wish, we can do everything for you from start to finish - all you will have to do, is choose the style and colour of your shutters, from the selection of samples that the surveyor brings to your house.

• How are CraftWood (MDF) shutters made and are there any limitations when using Craftwood?

  • Craftwwod (MDF) shutters are made of Medium Density Fibre, and coated using a first-class, innovative manufacturing process and the world's most advanced (patented) coating technology developed in the US. This unique combination of materials make MDF shutters durable and sturdy, resistant to chipping, cracking, fading and warping. Craftwood is our entry level product and therefore cheaper than Basswood whilst still maintaining an enviable appearance. 

     

    However it is heavier in weight than Basswood and therefore unsuitable for some situations and is only available in a limited range of colours.

• How do I clean my shutters?

  • 1. Dust the panels with a clean soft cloth.

    2. For light cleaning, use a damp soft cloth (water only).

    3. For heavy cleaning (grease marks etc) wipe the panels with a damp cloth and a mild soap.

    4. Do not use any lemon oils, furniture polish or Old English moisturizing polish.

• How do I measure my window?

  • Please refer to the How to Measure section of our website. Mail Order shutters require very accurate measurements in order to be installed properly. We therefore recommend that you call us so that one of our experienced team can talk you through your order. All orders once placed are not changeable.

• How do I order samples?

  • Please call us on 01202 240769 or email information@justshutters.co.uk to order a sample colour. Sample panels can be sent out at a cost of £25 including postage, which is refundable on order.
    

• How do I place an order?

  • Please refer to the How to Order section of our website.
    

• How long will it take to have my shutters delivered?

  • The lead-time is 7 to 7½ weeks from the date of order confirmation / receipt of deposit.

• How long will my shutters last and what is my warranty?

  • Shutters that were installed 20 years ago (manufactured to a lower quality in comparison to the product that we now sell) are still in perfect working order. We have found that many customers now regard the installation of shutters as actually adding value to their homes.

     

    Firstly, the shutters' long life-span is increasingly regarded as providing a saving on the need to replace constantly , unlike curtains or blinds. Secondly, their self-evident style is becoming increasingly popular and therefore they are much sought after.

     

     

    We believe that we match or beat the best, please see the Warranty section of our website.

    Click here for more information about our warranty
    

     

• How much will my shutters cost and what are your methods of payment?

  • You can cost up individual windows through our on-line price calculator. We have always had a policy of being open and honest about providing fully inclusive costs. Over the years this has proved invaluable.

     

    Whilst it does mean we cannot do 50% off discounts, (although 50% off what is a difficult calculation when other companies do not publish prices), we are highly competitive at all times.

     

    Please note that we do offer a paint matching service for an additional cost. We also do arches and special shapes, costs are similar to above plus a templating and setup cost.

     

    A. Terms - For SUPPLY, MEASURE AND FIT SERVICE 50% of the balance on day of measure, before the order is put through, and the balance on day of installation.

     

    B: Terms - For SUPPLY ONLY 100% up front, on placement of the order.

     

• What are plantation shutters and why should I choose Just Shutters?

  • Plantation Shutters (sometimes known as Colonial Shutters) are designed to fit on the inside of windows and doors, they are superb for all rooms in both domestic and commercial environments. Benefits include:

     

    • great style
    • added privacy
    • enhanced security
    • reduction in heat loss
    • reduced noise and drafts 

     

    Our shutters are precision designed and manufactured from only the highest quality materials. We keep our customers informed at every step of the process of ordering shutters and value your feedback both before, during and after installation.

     

    Customers love working with Just Shutters, we have the depth of knowledge and passion that potential customers look for.

     

    Just Shutters has an enviable reputation for the highest quality of customer service; we recognise that you are trusting us with an important addition to your home and pride ourselves on the fact that we treat every house like a home, not a building site.  

• What can I do if my window is too wide to support the weight of the shutters?

  • A track system can be installed along which the shutters run, which supports the weight of the shutters. See picture of full height shutters under 'Shutter Styles' for an example of a track system.

• What is LindenWood?

  • Premium Grade A North American LindenWood is an exceptional and renewable natural wood chosen for its stability, its uniform colouring and proven resistance to warping.

• What is the difference between your product and those of your competitors?
  • • Plantation Shutters are a precision product and they need a meticulous approach, our experience is that this is a rare commodity.
    • Other companies have different  lower quality products from our own and this is often reflected in their prices.
    • Some shutter retailers may have a similar fine quality product as ours but lack our passion, dedication and experience with Plantation Shutters. It is therefore our service, product, passion and expertise that set us well apart from the rest.

     

    The questions you should ask the competition are as follows:

     

    • What experience of Plantation Shutters do they have?

    • Are they dedicated to Plantation Shutters or are they just one of a number of products on offer?

    • Are all the joints mortice and tenon, not pencil dowels which can work loose?

    • Is fitting in-house or sub-contracted out?

    • How long have they been established?

    • Are all fixing screws hidden?

    • Are the panels rebated?

    • Do they have a wide array of frame options?

    • Do they offer a comprehensive lifetime warranty?

    You must bear in mind that no matter how good the product, if it is fitted badly you will not achieve the desired look.

• What is the payment system?

  • A. Terms - For SUPPLY, MEASURE AND FIT SERVICE 50% of the balance on day of measure, before the order is put through, and the balance on day of installation.

     

    B: Terms - For SUPPLY ONLY 100% up front, on placement of the order.

• What should I do if I have any queries?

  • Please contact Just Shutters on 01202 240769 if you have any technical or general questions.

• Will plantation shutters make my rooms dark?

  • The overwelming response from customers and ourselves is no. The beautiful satin finish helps reflect a lovely soft light into the room often lighting up the ceiling above with a soft ambient light. Plantation Shutters in the darker colours and with smaller louvres will not bring as much light in as larger louvres and lighter colours, this effect is similar to light bright curtains against heavier drapes.