From the very first moment the Just Shutters brand touches your life, whether that be our marketing, our website, our vans or our people, we want you to feel special. We care about giving you a genuinely exceptional experience from the first to the very last encounter.
Whether from us or any other company, you should expect to be treated with courtesy and greeted with an expert opinion, ready and willing to listen, help and advise. Just Shutters instil in every one of our people that entering your home it is a privilege; we take off our shoes, we vacuum after installations, we make sure that an invitation in to your home is treasured and you are taken care of.
What does a customer journey look like?
Your journey with Just Shutters is unique, however a typical step by step could look like this: You call and order a brochure, or request an appointment online, we would then discuss with you appropriate times for one of our expert shutter designers to visit you in your home. You would talk to one of our lovely team who would be able to answer any questions you may have about length of appointment, what to expect and even give you an idea of pricing with the help of our online calculator.
What happens at a home visit?
Our expert shutter designer will show you samples in your windows and discuss options such as materials and finishes. We measure your windows then advise and design your bespoke shutters to your exact specifications.
The important things for us is that we leave you content, knowing we have given you the very best advice and have planned the perfect shutters for your home.
When do I know your prices?
We are very open about our prices, we have an online calculator and our helpful staff at Business Support can talk you through anything you do not understand, our prices are inclusive, there are no hidden extras, we include design, creation, fitting and a lifetime guarantee, so you are never surprised.
You will be given a written quotation and given further information after your home visit but this will be exactly what you would have already discussed.
How long do shutters take to be made?
As shutters are bespoke they are made to order and therefore they do take time to create, we have one of the very best lead times in the industry and you can expect your shutters in as little as 8 – 9 weeks, depending on the time of year, you will be advised on this at the time of home visit.
If of course you cannot wait that long for our wonderful shutters, we can offer a fast-track service which will see your shutters installed in as little as 3 weeks. Please do ask about this option.
What can I expect from the fitting team?
When your shutters are ready you will be given a call and an appointment will be made for fitting. The installation process is a breeze and we promise to leave your home more beautiful than we found it, from keeping disruption to a minimum, through to vacuuming up after ourselves, we will make sure you are delighted with our shutters and our people.
What aftercare can I expect?
When your shutters have been fitted you will not need to do anything, just sit back and enjoy the beautiful addition to your home, however, should there be any little niggles we are just a phonemail away, our team are on hand to take your questions or solve any issues and you can rest assured your shutters are lifetime guaranteed so however long you own your home with your shutters we are there for you if you need us. However the occasional dust with an ostrich feather is really all you should ever need to maintain your shutters as perfect as the day they were fitted!
So to talk your first steps on your journey with Just Shutters call us on 0345 894 0700 or book your appointment or request your brochure from the tabs below.