The Plantation Shutter Experts – Meet the Just Shutters team
Our expert team at Just Shutters is here to ensure your satisfaction, from the very start of your relationship with us, all the way through the design and installation process, and long after. We are delighted to have an unrivalled reputation and pride ourselves on our satisfied and repeat customers, and of course those all-important word of mouth recommendations. Our customers are our business – we hope we can welcome you among them.
Chris Rocker – Founder
Chris Rocker founded Just Shutters in Bournemouth in 2006.
Chris says: 'We live and work in Bournemouth and luckily we are only about half a mile from the sea. I spent most of my school years here but moved away to join the Royal Air Force. In June 2000 I was offered, and accepted, a directorship of an AIM-listed company based in Oxfordshire. Although this was some distance away, Bournemouth was the natural place to return to and offered so much more than where we had been living. I feel that this area offers so much to us that it is difficult to envisage living anywhere else!
'In 2006 after having fallen in love with Plantation Shutters, a dream of starting a specialist company to meet the growing demand in the field was realised, Just Shutters was born. We have grown steadily and strongly over the past decade and now there is a Just Shutters franchisee covering over 150 towns and cities in the UK. I am passionate about what we offer, how we can provide the very best solution individually for all houses and with over 50% of our business coming from recommendations and additional orders I guess that our customers agree too.
'The vision and inspiration for Just Shutters was, is, and will always be to offer a beautiful product at great value with the best levels of customer service possible. I am delighted that we have been able to consistently do this; one of my measures of success is the feedback we receive from customers via Checkatrade.com.'
Simon Osterloh – Managing Director
I am extremely proud to be Just Shutters Managing Director it is a pleasure working alongside the excellent team we have built up over the years, helping achieve the vision for the business and taking the helm at this exciting stage of the company life.
I have over 30 years’ extensive business management experience across a number of industries which has taken me from Zimbabwe to South Africa, Ireland and now the UK.
I take great pride in assisting companies to achieve their strategic goals and meeting head on the day-to-day challenges that they face, and enjoy nothing better than being an integral part of a thriving and happy team environment.
Growing up in the bushes of Africa, I am an outdoor person, love wildlife and am an avid open water diver. When I have the chance, I get stuck into a more sedate passion: sitting behind an easel painting and sketching.
Charlotte Fantelli – Marketing Manager
An award-winning businesswoman, Charlotte Fantelli is Just Shutters' Marketing Manager.
Having worked with Chris to build the Just Shutters brand identity, from the logo and colour schemes to brochures and marketing material back in 2006, Charlotte now runs the marketing operations from Just Shutters HQ.
“I am very proud to be part of the Just Shutters team. The marketing work we do is the face of the company, usually the first contact we have with our customers. With Just Shutters it is such a pleasure to know that every member of the team behind the adverts, website and shopfront delivers all the marketed promises and exceeds customer expectations.”
Jasmin Pottle – Showroom Manager
Jasmin joined us at the beginning of 2016, after a successful eleven-year career in luxury goods and jewellery retail. Jasmin has a wealth of experience in customer service and management.
Jasmin says ‘I am very excited about joining the Just Shutters team, their level of professionalism and dedication to customer service impressed me, I look forward to this exciting new adventure.’
Outside of work Jasmin enjoys spending time with her family and reading a great book!
Livia Gusman - Customer Services Administrative Co-ordinator
Livia joined us as our Customer Services Administrative Co-ordinator in May 2016.
First impressions count, and it is important for any business to have a knowledgable and approachable first point of contact. We certainly have this in Livia, whether it be in person or by phone, her enthusiastic and disarming persona put our customers at ease and fit perfectly with our high standards of customer care and brand ethic.
Livia also brings a wealth of experience to the role having worked in luxury hospitality & holistics as well as extensively in the corporate arena.
Livia says; “I am thrilled to be working with such a dedicated and talented team. Having a keen interest in interior design, it is a real pleasure for me to be working with such an aspirational and beautiful product.”
Janet Duffield - Appointment Setter
Janet has been working in customer service and sales most of her career. Driven by ‘getting the right results for the customer’, Janet is hard working and brings passion and customer care to her role as Appointment Setter.
About Just Shutters, Janet says; ‘From the moment I came in for my interview I felt the warmth of the team, it was like a family and I knew I wanted to be part of it. This, and the quality of the products and service we provide the customer, are the best bits of my job.’
Outside of work Janet is a keen walker, making the very most of the beautiful Dorset countryside; ‘Especially in the sunshine’ she adds.
Just Shutters Dorset Franchise
Kate Witucka – Shutter Designer
Kate (pictured right) started working for Just Shutters in 2007 and soon became Just Shutters’ Master Fitter. Kate is now Just Shutters’ Designer. Customers were delighted with her expert skill and feminine touch when installing in their homes.
"I was with Just Shutters as Master Fitter for over four years, but left in 2011 to start a family – we soon welcomed Igor into the world! When returning to work I was delighted to once again come back into the Just Shutters fold. I rejoined the team in late 2013 and became Just Shutters’ Designer.”
Gavin McGuiness - Sales Designer
Gavin McGuiness joined Just Shutters in November 2016 as one of our expert Sales Designers, Gavin took to the job as if it were made for him. Having been in a customer facing role for 14 years with a large audio-visual company, Gavin has always had a passion for people and really enjoys meeting customers and helping find the very best solution for them. Gavin’s other passion in life is music.
Gavin moved to the South Coast when his other half found a job in Poole Hospital, Gavin found us and has not looked back, he says: ‘Working for Just Shutters, I have been helped by some of the best people I have ever worked with, a team of guys that are thoughtful and genuinely care about your day. My previous job in Ireland took me around the country to a lot of companies and I had built a rapport with a lot of customers but never felt as at home as I have here; which has made the move from Ireland to England a lot less daunting and pleasurable.’
Hannah joined Just Shutters after a successful career at Bath Store. In both positions she has been driven by her passion for interior design, a subject she studied and enjoys personally and professionally.
She says 'I love meeting customers and being involved in the design aspect of their homes. The customer service Just Shutters provides really sits well with the way I like to work and the team are like a big family.'
Outside of work Hannah enjoys lots of family time with her partner and little boy.
Phil spent over 10 years in the fitness industry as a personal trainer. This lead to him taking more active sales and managerial roles that saw him flourish.
He loves working with people and has a great eye for design.
A passionate creative in many areas Phil is also an exceptionally talented guitarist. He says of his role with Just Shutters 'I love working with Just Shutters, their products are truly first class and even more importantly the service we offer customers is second to none.'
Sarah Clifford – Sales Manager Dorset
Sarah joined Just Shutters in July 2016 after moving from Hertfordshire to Bournemouth. Sarah ran a successful business before her move and was looking for a role that was dynamic and allowed her to put her great people skills to good use. However it was more than just good luck that Sarah came across Just Shutters, she was a customer first!
Sarah says; ‘I wanted Shutters for our new home and found Just Shutters are the best! Daniel was my designer and Marcin and Aggie fitted our Shutters. It is so lovely to now be working alongside them and being part of the great team helping other customers enjoy the fantastic experience I had when dealing with the company.’
Marcin Rogaluk – Installations Manager
Marcin (pictured right) says, "I'ver worked for Just Shutters since 2008 and in that time I’ve built up extensive knowledge and experiences of all things related to plantation shutters. After all these years I haven’t lost any passion for my job – if anything it’s continued to increase!
“So whatever your needs may be, from a small bathroom window to the whole conservatory, I will be more than happy to assist you with your enquiry"
Lukasz is a delight to have as part of our hard-working shutter fitting team. Lucasz's work ethic and fantastic attitude have made him a very valuable member of Just Shutters.
The fitting process is very important for a customer, and having staff you trust to make sure a customer’s house is treated like a home and not a building site is a must! All our shutter fitters understand the importance of the details - for example, taking off their shoes when
entering, and never ever forgetting to hoover and tidy at the end of installations.
We like to leave a customer's home more beautiful than when we arrived, so having expert fitters, trained to a high standard, with a drive and attention to detail is of upmost importance.
Lucasz says, "I really enjoy working for such a professional company".
Natalia is the most recent addition to our fitting team, yet she has proven herself an invaluable asset already.
Natalia says; 'I moved to Bournemouth from Coventry, West Midlands, at the end of Jan this year, and I can honestly say it was the best decision in my life so far! I have met amazing and lovely people in Just Shutters who have given me the opportunity to join the team and make customers happy everyday!
I recently joined Just Shutters family, however I can see my future here. This is a very honest, professional company which I'm proud to work for.'
Zoltan Pohner - Shutter Surveyor and Fitter
Originally from Hungary, Zoltan moved to the UK in 2016 with a desire to learn English. Zoltan started with Just Shutters in November 2017 and took to the job immediately. Originally he started as an Assistant Shutter Fitter for Dorset, he is now surveying and fitting for both Dorset and Wessex.
He says of his role at Just Shutters ; I really like the team and the quality of everything we do.’
Outside of work Zoltan enjoys flying, he has his PPL (Private Pilots Licence) and enjoys taking to the air in small aircraft.
Just Shutters South West
Andrew Cook – South West MD
Andrew is based in Exeter and started the Just Shutters South West franchise in 2011 covering Devon and Cornwall. Now, after three years of running the business, he has established a fantastic reputation and strong customer base.
Andrew says, "I enjoy running the South West franchise and getting out and about all over Devon and Cornwall and meeting all my customers. I take great satisfaction in the pleasure my customers receive after each installation, which is a result of lots of hard work and attention to detail.
“It’s also great to know that a large part of my work comes from additional orders and customer recommendations to friends and family. It’s really enjoyable running your own business, as well as being part of a larger team in Just Shutters Ltd”.
Just Shutters Hertfordshire and Cambridgeshire
Gene Astell – Hertfordshire and Cambridge MD
Gene Astell is our MD for Just Shutters Hertfordshire and Cambridge. Gene says, "I have a background in running a franchise over the last 15 years, and was winner of Regional Chem-Dry franchise of the year 2007. I am very proud to now be part of the Just Shutters family, encompassing its business ethos along with its vision for exemplary customer service and attention to detail.
“These are exciting times with window plantation shutters being the number one choice for window coverings and I am looking forward to the future and growing the business in Hertfordshire and surrounding areas".
Just Shutters Kent
David Stansbury – Kent MD
David Stansbury is our Just Shutters Kent MD. He says, “I love to travel and experience different countries and cultures, probably as a result of my parents: Dad served abroad in the army then the government so we moved around.
“I was seven years old before we settled in Kent. I went to school and college in Tunbridge Wells and have spent the last 30 years in various engineering posts. In 1982, between jobs, I jumped on the Magic Bus at Kings Cross with my soon-to-be wife and travelled to Athens. Our journeys took us around the Greek islands and through many countries in Europe before we settled back in England. We decided that if we could survive three months abroad living in each other's pockets, we may as well get married - so 30 years later here we are! We took up trekking in 2001 and completed treks up Mount Snowdon and Ben Nevis before conquering Kilimanjaro and Machu Picchu. I love to watch sport, especially football. I follow Chelsea, but Debbie, my wife, follows West Ham – so it can be interesting when these two meet! I have two great daughters who have given us four beautiful grandchildren whom we both spoil. When redundancy reared its head again in 2012, after much soul-searching and lots of research Just Shutters ticked all the boxes, and here I am!”
Just Shutters South Manchester and Cheshire
Richard Hopper – Manchester and Cheshire MD
We are thrilled to offer shutters in Manchester and Cheshire, and Richard Hopper is just as thrilled to take the reins. He says, “I am delighted to be the Just Shutters franchisee for South Manchester and Cheshire. Their ethos and professionalism have impressed me. Previously, my business was delivering medical supplies to patients’ homes where professionalism and building relationships was of utmost importance”.
“My home is in Flixton, Manchester where I live with my wife Marie and our two children. Football has always been my passion. I support Man United and played amateur football for over 20 years. Only now, as I near 50, have I decided that even a kickabout on a Friday night is going to have to stop. So now it’s crown green bowls and darts! I am looking forward to building my Just Shutters business in the South Manchester and Cheshire area and being part of this great team”.
Also pictured: Andrew Hopper and Aiden Featherstone.
Just Shutters Wiltshire and Bath
Rob Cole – Just Shutters Bath MD
Having joined the civil Service in 1987 aged 16 I completed an Engineering Apprenticeship in 1992 before working in North Yorkshire, Dorset and finally Wiltshire in various engineering jobs, I spent the last 8 years in an inspection department ensuring equipment was always in top condition.
Due to impending contractorisation of my civil service post, and wanting to change my lifestyle and improve my Family's future, I purchased the Franchise area covering Bath and the surrounding areas.
I currently work very closely with Mark Williams the Wiltshire Franchise owner who has been in the business for sixteen years, and is passing on his considerable knowledge and putting me through a crash apprenticeship in shutters.
Whilst new to this area of work, my attention to detail and engineering experience is rapidly paying dividends. Myself and Mark Williams will both be working in the Bath and Wiltshire areas. See here for shutters in Bath.
Just Shutters Birmingham
Andy Cox-Peel - Just Shutters Birmingham MD
I love my family and spending time with them as a husband and father. I value community and am active in my local area due to my faith. I love working with wood and natural materials, crafting various things from spoons to baskets to tables. I enjoy the outdoors, camping and playing as much sport as possible!
Throughout my life I’ve worked with a variety of people from all walks of life and really enjoy people and their stories. Whilst I enjoy being part of a team, I am also able to work alone and have the motivation to do so.
I like to initiate and spark ideas, get hands-on and look for creative ways to make things happen. I’m optimistic and have an adventurous streak in life that helps to characterise how I operate. I really enjoy how shutters transform a space and enjoy the customer’s delight in the finished installation. Call Andy for the best shutters in the West Midlands.
Just Shutters Nottinghamshire
Jill Spivey and Joe Musgrove - Just Shutters Nottinghamshire
Mother and son, Jill and Joe decided to join forces this year and become proud owners of Just Shutters Nottinghamshire as they were both very keen to work for themselves and combine their skills. Joe is a fully qualified joiner and Jill has 16 years business experience working for the NHS in Nottinghamshire. They strongly believe their previous experience will give them the expertise to run a successful Just Shutters franchise business in Nottinghamshire.
Jill says: 'We were looking for an opportunity to use both our skills and we understood shutters were very popular in the south of the country and believed there was a gap in the market in Nottinghamshire.'
'Joe recently came back home to live with us and as a qualified joiner it tied in with our idea of a shutter franchise. This gave him and us an opportunity to start a family business selling/fitting shutters.'
Just Shutters Essex Franchise
Hayley and Terry Lancaster - Just Shutters Essex
Hayley and Terry Lancaster are a husband and wife team who have taken over the franchise in Essex.
Terry has been working as an electrician for 9 years and has previous history in sales roles.
Hayley works in Canary Wharf in the financial industry boasting strong administrative and organisational skills. Together as a team they bring the complete package.
Hayley and Terry are extremely enthusiastic and excited to take on the franchise for Just Shutters.
Hayley says: "Our friends had shutters fitted and we loved them so much we had them fitted to our house. They finish the look of a room, they're classy and timeless."
Shortly after falling in love with shutters themselves, Hayley and Terry saw the franchise opportunity and decided to grab it with both hands.
The design and installation skills that Terry poses from his current role and his enthusiasm for engaging with people will be key to ensuring the Just Shutters ethos will be continued. Hayley will provide the administrative support along with the Just Shutters showroom team.
"We are both extremely excited to start a new venture together, we can't wait to get stuck in."
Just Shutters Sussex
Heath Fraser - Just Shutters Sussex
My name is Heath Fraser and for the last 25 years I have been a very successful Manager for the pub/restaurant trade all over the UK.
I have recently been thinking about my future and realise that there is more to life than 100 hour weeks. I would love to spend a bit more time at home with my wife and 18 year old son and 15 year old daughter, watching him at rugby and her at ballet.
I live in the lovely village of Angmering and enjoy walks in the South Downs as well as along the surrounding beaches especially with our labradoodle family dog called Florence.
I am extremely excited about starting on my new adventure with Just Shutters, meeting new people and making new friends.
Just Shutters Surrey
Simon Broadhurst - Just Shutters Surrey
Simon Broadhurst spent the last 20 years working in media advertising sales in central London for companies such as ITV and Channel 4 but since starting a family just a few years ago, he has been looking for a change of career that would allow him more flexibility and one which would also satisfy his love for design and home improvement.
Simon says: I knew I wanted to start my own business so I looked into franchising as it provides a certain level of security.
My wife Georgina discovered Just Shutters and straight away I had a good feeling about the business which was backed up as soon as I met the highly professional and passionate team.
I know I will get an enormous sense of satisfaction from making the homes of Surrey look even more beautiful with the addition of quality shutters and I'm very excited to be part of the Just Shutters team.
If you are interested in becoming a Just Shutters franchisee, please see our dedicated franchise opportunity website.
Just Shutters Hampshire
Rob Wardle is Just Shutters Hampshire MD; he has a passion for perfection and an eye for design and with lots of hands on experience in the design, development and dressing of properties, with his own portfolio behind him.
Rob says ‘I am very excited to be part of the Just Shutters family, the franchise encapsulates many of my passions; my love of design and hands on creativity, with my passion for working with people to improve their home environment.
With a varied background including psychology and social work, Rob believes that ‘the finishing touches in someone’s home really can have a big impact on their mood and sense of wellbeing’ and he looks forward to ‘giving them an atmosphere and sense of calm in their homes’ as he says ‘I love creating environments that you can walk in to and smile.’
Just Shutters Oxfordshire
James and Charlotte Chenery
James has had two long term careers before just shutters, the first was as the manager of Snappy Snaps (photography) in Guildford where he worked for nearly ten years. James helped build the business and had very strong customer relationships. Then in 2011 after a move to Oxfordshire he started working for our family business, a children’s nursery.
He gained his qualifications and became the manager, essentially running the business and gaining them a “good” from ofsted. He worked there until June 2018. It was very long hours and lots of pressure so he is looking forward to a new chapter and hopefully seeing a bit more of our children!
Charlotte trained as a beauty therapist in 2004 and worked at Cedar Therapy, a day spa in Oxfordshire. She became a senior therapist and then the manager until she was in a position to buy the business from her then boss. In 2009 she became the owner of the salon and in 2011 purchased another salon which became Cedar Therapy Chipping Norton. Charlotte ran the salons in a very hands on capacity until the couple's oldest son William was born in 2013. Having sold the businesses in 2016 to have their second and third children son Artie and daughter Florrie, James and Charlotte talked about finding something to do together and when they came across just shutters they thought it could be perfect.
Charlotte says; 'I love interiors and home improvements - property renovation is a big passion!! I knew James would be fantastic at the hands on part as he has a good eye for detail and is a bit of a perfectionist!'
Just Shutters N.E Wales, Wirral and Cheshire
Ken and Angela Eardley
Ken and Angela live between Mold and Wrexham and have done so for over 30 years. They have two grown up boys living in Tarporley and Halkyn. Ken says 'we are absolutely delighted to have joined the Justshutters family, owning the franchise for Chester, Wirral and North East Wales.'
Angela has a history in accounts and customer services, she still manages the accounts for a local, family run, Kitchen and Bedroom company in Mold who service a very similar area. Ken has a long history in retail and local business sales and for the last 10 years has been a Key Account manager for Mercedes–Benz and VW Light commercial vehicles.
Ken says 'Both Angela and I have a very strong desire to offer the very best service to all our customers in the local areas and provide this in both a friendly and professional manor.'
When not working Ken and Angela like to keep active, Angela runs, rides both road and mountain bikes and is a regular in the fitness centre’s classes. Ken is an avid road cyclist covering between 80 & 100 miles per week. He also plays squash once a week and likes to walk in the hills when he has chance.
The couples love a good holiday with Angela adding; 'Holidays for us have to involve sun, sand, sea and plenty of activity. On our last holiday we cycled from the Dolomites in the Italian mountains down to Venice were we enjoyed 4 days of days of rest and sightseeing. In the winter we like to ski, particularly in the Courchevelle region of the French Alps in the company of our two boys.'
Ken says; 'If you have an interest in having some beautiful plantation shutters in your home, it would be our pleasure to give you the finest possible products and service.'
Just Shutters Bristol
Rob and Linda Reeves
Linda and Rob have lived and worked in Bristol and Gloucestershire all their lives, this is where they feel at home.
Rob says 'We first met at school, married in 1996, we now have two lovely teenage daughters and a border collie called Tilly.'
'For the past 25 years I have worked in the telecoms industry in quite demanding account management roles while Linda has been the rock of our family and has worked tirelessly in administrative roles. We both have a fondness for travel and taking our very energetic Tilly for long walks.'
In 2017 Rob was made redundant which gave him 'a great opportunity to take stock, have a breather and look for a more fulfilling, creative way of life'.
After lots of discussions with Linda and exploring a number of ideas Just Shutters just 'leapt off the screen' and they both say 'as soon as we saw it we knew, it just felt right. We met Simon and Chris and promptly decided to join.'
Just Shutters Wessex
Tom says; 'I have always worked within the home improvements sector. In my very first role I was trained in all aspects of kitchen and bathroom installation, at the same time as this I worked part time for my Dad’s business which designed, produced and installed bespoke wrought iron fences, gates and garden accessories. I then changed direction into more design and project management role which eventually grew into showroom management roles across the South of the UK.'
'I am really pleased to have joined the Just Shutters team. I love that I get to use all the different skills that I have learned through the years and what makes it even better is that I get to do this with a company that cares so much about what they do and everyone involved.'